1. Use your hotel's agreed Tiket.com commission rate and calculation base, not a general OTA percentage.
2. Match the final itinerary to its earnings breakdown and payout before treating a difference as excess commission.
3. Keep promotions, tax items, adjustments, payment costs, and currency differences separate so each deduction can be explained.
Comparing OTA commission rates is useful only when the hotel can explain the amount charged on each booking. A Tiket.com payout below the reservation total does not automatically mean the commission rate was wrong. Discounts, adjustments, separate charges, and payment timing can also create the gap.
This workflow helps hotel owners and finance teams reconcile Tiket.com bookings from the final reservation outcome through expected earnings to cash received. It focuses on the evidence available in the Extranet and hotel records rather than comparing headline percentages across channels.
Confirm the Agreed OTA Commission Rates and Fee Base
Keep the property's current Tiket.com agreement and any approved changes with the reconciliation file. Record the rate, effective dates, currency, and which charges belong in the commission calculation. A new agreement should not be applied retrospectively to every older reservation.
The percentage and the calculation base are separate facts. Establish how the agreement treats room charges, discounts, taxes, service charges, breakfast packages, and add-ons. If the base is unclear, obtain confirmation instead of estimating commission from the bank deposit.
Check add-ons separately. Tiket.com's default add-on commission follows the property's agreed commission, while changes require Market Manager approval. If the hotel requested an exception, keep its approval and effective date rather than assuming a new percentage is already active.
Distinguish the contracted rate from effective selling cost. A hotel-funded promotion can lower what the property earns without changing the commission percentage. A platform-funded benefit may affect the guest's price differently. Use the booking's actual funding and earnings details.
Match One Final Itinerary to the Hotel Record
Use the Tiket.com itinerary ID as the main reference. Match it to the PMS booking, stay dates, rooms, final status, total, and currency. Guest name alone is insufficient for multi-room stays or repeat guests.
Confirm what happened before calculating commission. The guest may have stayed, cancelled, failed to arrive, shortened the trip, or received a waiver. Keep the latest confirmation and approved fee outcome beside the original booking history.
Review the expected earnings with the available Extranet breakdown. In Rates & Availability > Manage Rates & Availability, select the relevant room and dates and open Price Breakdown for the plan. This helps explain current pricing; use the confirmed reservation and financial record for the actual historical transaction.
The displayed earnings calculation accounts for room price, surcharge, promotional discounts, and Tiket.com commission. Separate those components in the review instead of calling their combined effect "commission." A current rate-calendar estimate should not overwrite an older booking's agreed value.
If the PMS stay remains unchanged after a cancellation, finance may calculate the right percentage on the wrong amount. Smart Order connects channel reservations with hotel reporting and analysis, giving the team hotel-side booking and revenue records to compare with the final Tiket.com outcome.
Start Commission Checks From the Correct Booking Result
Review channel source, reservation outcome, and hotel revenue together before closing payout differences.
Rebuild Expected Earnings Before Matching Cash
Start with the confirmed room and surcharge amounts. Identify hotel-funded discounts, calculate commission from the agreed base, and keep other documented adjustments separate. The sequence must reflect your agreement and the booking breakdown, not an assumed universal formula.
Consider this illustrative calculation only: a booking has IDR 1,000,000 of room value and an IDR 100,000 hotel-funded discount. Suppose the agreement makes IDR 900,000 the commissionable base and the agreed commission is 15%. Commission would be IDR 135,000, leaving IDR 765,000 before any other relevant items. This is not a published Tiket.com commission rate or a rule for every contract.
If an actual agreement uses a different base, the expected result changes. Do not select whichever base happens to make the payout match. Retain the agreement or booking detail supporting the calculation.
Keep Tax and Other Charges Visible
Separate a tax on a fee, a property charge, a refund, and commission itself. Use the relevant financial document and the hotel's accounting policy to classify each item. Do not infer a tax rate from the unexplained remainder of a payout.
Where the property uses taxpayer details in the Extranet, keep the account information current and check that the financial record belongs to the right legal entity. Raise a document mismatch with the specific booking or statement reference rather than changing room revenue to compensate.
Recheck Cancelled and Modified Bookings
Use the final amount the property is entitled to receive, including any retained penalty or approved waiver. A cancelled status does not always imply zero earnings, and an original full-stay total does not prove that the same amount remains due.
Keep corrections traceable to the itinerary. If an earlier period already included the original booking, identify the later adjustment so finance does not record the whole reservation again.
Match the Earnings to a Bank Transfer or Virtual Card
Identify the payout method for the property. Tiket.com supports bank transfer and virtual credit card collection. The evidence of payment differs between those methods, even when the earnings calculation is the same.
For bank transfers, open Finance > Payment List and match paid booking details, payment date, method, and amount to the bank record. A transfer can cover several bookings; retain the itinerary-level breakdown that explains the total.
For virtual cards, locate the relevant itinerary's card record and match the successful processor transaction. Check the allowed charging period and current amount before collecting. The presence of card details is not evidence that the hotel received money.
Use this six-step review for each payout difference:
- Confirm the final itinerary and the corresponding PMS reservation.
- Verify the agreed commission rate and supported calculation base.
- Rebuild earnings with discounts, surcharges, fees, and adjustments identified separately.
- Match the transfer reference or successful virtual-card collection to that itinerary or payout group.
- Explain processor costs, currency conversion, and settlement timing where applicable.
- Mark the item matched, disputed, or pending with an owner and supporting reference.
If the hotel uses an alternative payout currency, compare both currencies and the stated conversion basis. The Extranet can still show property prices in the primary currency while the hotel receives a different payout currency. A conversion difference should not be described as a changed commission percentage.
Keep externally processed collections referenced in the hotel's payment records. Record the resulting bank receipt without creating a second entry for the same booking income.
Investigate Differences Without Hiding Them in Revenue
The Percentage Looks Higher Than Agreed
Check the commission base, add-on treatment, fee taxes, hotel-funded discount, and effective date. Compare commission as its own line. The gap between the gross booking and net payout can contain several items beyond commission.
The Booking Is Missing From the Payout
Check the final reservation status, payment schedule, payout method, and earlier payments. For a virtual-card property, an uncollected card needs collection follow-up, not a missing-bank-transfer investigation. For a transfer, match the expected payment period before treating it as overdue.
The Total Matches, but Individual Bookings Do Not
Do not let over- and under-deductions on different itineraries cancel out. Trace each line to its booking. Check multi-room allocations and older adjustments before approving the batch total.
The PMS and Tiket.com Disagree About the Stay
Review the confirmation and approved change with reception. Correct the hotel record through the normal process while preserving history. The front desk reservation workspace should show a clear final outcome that finance can use.
For a genuine discrepancy, send the itinerary IDs, expected and actual amounts, currency, supporting agreement, final booking outcome, and payout reference. Keep any sensitive card information out of routine screenshots and correspondence.
Close the period only when each difference has a documented result or an assigned next action. Management should be able to distinguish commission expense, promotion cost, payment cost, and a timing difference without reopening every guest record.
Frequently Asked Questions
Is there one Tiket.com commission rate for every hotel?
Use the property's agreed rate and approved changes. A general OTA percentage is not sufficient evidence for a reservation-level reconciliation.
Should commission be calculated from the guest's final payment?
Not automatically. Confirm the agreement's calculation base and the booking's actual discount and funding treatment.
Is every deduction in a payout commission?
No. Discounts, tax items, adjustments, refunds, payment costs, and currency differences need separate review.
Where can finance check a bank-transfer payout?
Use Finance > Payment List to review paid booking details, then match the relevant amount and reference to the bank record.
Should the hotel reduce PMS room revenue to match net cash?
Do not make an unexplained adjustment just to force agreement. Classify revenue, commission, other costs, and settlement according to the hotel's accounting policy.
